Returns Policy

Returns Policy

Do not return any order without specific authorization and instructions from our Customer Service. Please contact by phone to: 64622075 - 92265110 or e-mail via our order@gonzalo.hk

Conditions

• We will not be held responsible for product-quality complaints received after 4 days of the scheduled delivery date.
• All meat products are perishable. It is the purchaser's choice and responsibility the delivery choices upon arrival.
• Gonzalo and its assigned shipping carriers will not be responsible for orders left unattended that are delivered to the customer-specified recipient address on the customer-requested delivery date.
• We will not be responsible for deliveries that are refused by the recipient within 48 hours of shipping from our facility