How to Order Posted on 1 Apr 10:35
There is a minimum order?
No, we do not have minimum order but have delivery fees in case order that not reach certain set amounts:
- Hong Kong Island orders under $600, delivery fee $50
- Kowloon orders under $900, delivery fee $50
- New Territories orders under $1800 delivery fee $80
When can I order?
You can order online 365 days a year without restrictions.
CUSTOMER SERVICE HOURS ARE:
- Mondays to Thursdays (9 am to 6 pm), Fridays (9 am to 5 pm)
- Closed on Hong Kong Statutory Labor Holidays & Jewish Holidays.
Which one are your delivery days and slots?
Hong Kong Island:
Monday to Thursday
1 pm-5 pm II 5 pm-8 pm
10 am-12 pm II 1 pm-5 pm
Monday & Thursday
7 pm-10 pm
7 pm-10 pm
(*) For special deliveries to Kowloon or in case of travel, etc, please contact us and we will find a solution for you.
What is the cut off time for your orders?
Same Day Delivery is available for orders that are submitted 45 minutes before selected delivery slot Monday - Friday.
Do you sell by the pack or by weight?
We sell by pack, average total weight of each package shown in our website is in general very accurate with only normal variations typical of a natural product.
In average you will receive a little bit more than the advertised weight but please note that no butcher's knife is perfect and there are no 2 identical pieces.
You should expect up to 10% variance either side - generally though, you'll come out on top.
Can I request meat products that are not shown in the website?
Yes, you can!. We are always ready to try our best to please your request.